Returns & Exchanges
If for some reason you are not 100% happy with your purchase please get in touch with us here to see if it is something we can help with.
If we are unable to solve the problem then please send your items back, unused for a refund or exchange. Simply package the item back up with the return information filled in accordingly, put this in the parcel and send it back to us at;
Lancashire Textiles Ltd.
It is the customers responsibility to get the goods delivered back to us successfully and undamaged. All the goods must be returned unused, with the original packaging intact.
The cost of the goods on this cancelled contract (including any taxes paid) will be reimbursed to you as soon as possible or at the lateest within 30 days after the notice of cancellation. The charge to cover the costs of recovering goods might be deducted if you fail to return or do so at our expense.
Upon receipt of the return your refund will be processed ASAP up to a maximum of 10 working days. If we require any additional information regarding your return we shall get in contact with you.
Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order* within the period of 14 working days, beginning with the day after your order was received.
In the event of goods already being delivered to you, you have a legal duty to retain possession of them and to take reasonable care of them. You are under obligation to restore these goods to the supplier (Lancashire Textiles) and, under this contract, you will be responsible for sending your order back to Lancashire Textiles at your own expense, with the exception of faulty or substituted goods, where returns costs will be reimbursed to you.
For returning items we recommend to use Hermes as you can book this easy online with them and they are considerably cheaper for bulky items than other couriers.
*Exceptions to the cancellation rights.
Please note our products are not for home approval.